Since WtThemes.com is offering non-tangible irrevocable goods we can offer direct refunds if your account has not been logged-into yet or if you didn't download any products from this site. In this case the refund will be provided without any question. WtThemes.com also will offer refund within 14 (Fourteen) days starting from the date of your purchase if the product failed to work as demonstrated and advertised on the live demo site and WtThemes.com's support staff failed to fixed the issue. In this case WtThemes.com has the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable.
For features and functionalities, the product's live demo site is the final.
Why can't I get my refund?
WtThemes.com reserves the right to refuse refunds if any efforts of refund policy abuse are detected. If you fall into one or more of the below, we're sorry: You are NOT eligible for Refund.
- Refund is not applicable after 14 days since the date of your purchase
- You don't want it after you've downloaded it
- The item did not meet your expectations or you feel the item is of low quality
- You simply change your mind
- You bought an item by mistake
- You do not have sufficient expertise to use the item
- You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
- Refund would be denied in abuse cases, with abnormally high numbers of downloads
- You refused to provide our support staff access to your web-site to investigate our product you are having issue with
- Product was bought by your employee or inmate from your PayPal account which he/she had legal access
- Item has bugs, but you refused to get fixed by support staff
- You asked for support or feature request beyond our support policy and our support staff refused to assist
- Refund is not applicable on renewals anyway.
With above conditions, if you think you're eligible for refund please contact us here to request a refund.